Elements of Restoration LLC, Privacy Policy - SMS

Privacy Policy

Effective Date: October 13, 2026

Company: Elements of Restoration LLC
Contact: Ricky Buzis, [email protected]

At Elements of Restoration LLC, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, use our services, or choose to receive SMS messages.

1. Information We Collect

We may collect your name, phone number, email address, and details you provide in an inquiry or SMS opt-in form. To document SMS consent, we record the message categories selected, the disclosure presented, the time of submission, and technical information such as IP address and browser user agent. The website may also collect basic usage information through cookies or embedded services. We do not collect payment information through the SMS opt-in form.

2. How We Use Your Information

We use information to respond to inquiries, provide restoration services, manage appointments and estimates, document SMS consent and opt-outs, maintain the website, and comply with applicable legal obligations. If we send SMS, service and customer care texts will cover inquiries, appointments, estimates, and restoration updates only when you select that option. Promotional texts about offers and service news require your separate selection of the promotional option.

3. Information Sharing and Disclosure

We may share information with service providers that host this website, store submissions, support customer service, or deliver messages on our behalf, only as needed for those services. We may disclose information when required by law. We do not sell or rent your personal information. No mobile information, including phone numbers, SMS opt-in data, or consent, will be shared with third parties or affiliates for marketing or promotional purposes. Service providers may process this information only to support our services, not for their own marketing.

4. Data Security

We take reasonable measures to protect personal information from unauthorized access, disclosure, alteration, loss, or misuse. We limit access to submitted information to people and service providers who need it for the purposes described here. However, no method of internet transmission or electronic storage is entirely secure, and we cannot guarantee absolute security. We keep inquiry and consent records for as long as reasonably needed to provide services, document consent and opt-outs, or meet legal obligations, then delete them when no longer needed.

5. Cookies and Tracking Technologies

This website may use cookies and embedded services to operate pages and understand basic usage. You can manage cookies through your browser settings; some features may be affected.

6. Your Choices

You may request access to, correction of, or deletion of your information, subject to records we must retain for legitimate business or legal reasons. Contact Ricky Buzis at [email protected] to access or update your information or communication preferences. To opt out of SMS messages, reply STOP to the number that sent you a message. For SMS assistance, reply HELP or email us.

7. SMS Messaging and Consent

Our SMS opt-in form has two separate, unchecked, optional choices. Service texts cover customer care inquiries, appointments, estimates, and restoration updates. Promotional texts cover offers and service news. You may select either choice, both, or neither. If you select neither, you have not consented to SMS. Submitting the form saves your choices but does not send a text immediately.

If you opt in, Elements of Restoration LLC may send recurring messages only in the categories you selected. Message frequency varies. Message and data rates may apply. Consent to receive texts is not a condition of purchase or service. If you receive a message, reply STOP to unsubscribe or HELP for assistance.

Opt-In Consent

Before sending SMS messages, we obtain your explicit consent through an opt-in mechanism such as the separate, unchecked choices on our SMS opt-in form. Providing a phone number or submitting the form without checking a consent box does not authorize SMS messages. Information you submit is processed for the purposes described in this Privacy Policy.

8. Children's Privacy

Our services and SMS program are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you believe a child has provided personal information, please contact us. We will review it and take steps to delete it, subject to records we must retain by law.

9. Changes to This Privacy Policy

We may update this policy. Changes will be posted on this page with a revised effective date.

10. Contact Us

Elements of Restoration LLC
Attn: Ricky Buzis
Email: [email protected]